A 6-step approach for ITSM and ITOM to work better together: Steps 1 and 2 - JP

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Provided by: ServiceNow
Topic: Data Management
Format: PDF

There’s no doubt that IT is at the heart of the business transformation that will drive future success. But to completely fulfil their digital potential, organisations must find a way to deliver IT service management and IT operations management that work in unison.

This starts with two critical steps:

  • The establishment of a CMDB
  • Discovering infrastructure and business services to populate the CMDB with the data and information needed to support both ITSM and ITOM operations
By taking the first two steps, you can build an IT management solution that spans both ITSM and ITOM to improve service quality, speed up operations, reduce costs, offer greater insight into performance and enhance the end‑user experience.

This eBook series will walk you through the six steps every business needs to drive better business outcomes.
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