A Better Customer Experience Through Innovative Support Automation

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Provided by: Huawei Technologies
Topic: Innovation
Format: HTML
Several studies have shown that customers prefer to find answers and information online before contacting a help desk via the phone, or email. The reason is not that people prefer to interface with computers -- but that computers are instantly available and very patient. For a support organization, this means that time, money and resources, need to be invested in their online support capabilities. This type of support is also key to competitive differentiation. Read more...
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