Binary Information Press
The efficiency of business processes within and across organizations is crucial to the success of Enterprise Systems (ESs). An appropriate process performance evaluation model can help enterprises improve the quality of business processes. However, process evaluation approach has not been sufficiently investigated. Moreover, most studies and systems use one single evaluation value to forecast process performance. Such a simple process evaluation approach may not be able to reflect the processes performance history and prediction. To depict the status of business process exactly, therefore, a good BPM system requires more comprehensive performance evaluation.