A Concept-to-Product Knowledge Management Framework: Towards a Cloud-Based Enterprise 2.0 Environment at a Multinational Corporation in Penang
Knowledge management initiatives of a multinational corporation in Penang are currently deployed via its enterprise-wide portal and Intranet. To improve knowledge management initiatives from its current strength, efforts could now be focused on synergizing organizational workflow as well as computing resources and repositories. This paper proposes a concept-to-product knowledge management framework to be deployed in a cloud-based environment. It aims to provide effective support for collaborative knowledge management efforts at all stages of projects. The multi-layered framework is built upon the organizational memory which drives relevant processors and applications.