A Framework to Improve Customer Service Using Brahms Model

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Provided by: Creative Commons
Topic: Enterprise Software
Format: PDF
Human behavior plays a vital role in the success and failure of an organization. Top management set organizational goals and objectives to run their business activities. Skill sets, proper training, team work, commitment, infrastructure and resources bring vital changes in any work practice system. The great challenge is to detect human behavioral errors while performing job activities in the customer service department of an organization. Human behavioral errors in the work practice system are a key factor to change the whole scenario.
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