The nature of work has changed. No longer are employees necessarily bound by arbitrary rules on when or where they work, and the tools they use. Over the past few years the way we work has evolved in several important areas. All of these are moving in a direction of digital transformation or change.

All of these developments in the way we work demand that the information and documents we use to get things done are digitised and automated. They have to be, or we can’t work flexibly. But this is one area that many organisations continue to struggle. This report provides a step-by-step guide for executives to follow when digitising and automating their workplaces with a specific focus on document workflows in key areas.