A Knowledge Management Analysis of an in-House Manual Software Testing
In this paper, the author's use the transaction cost and knowledge management investigate to what extent software development companies will employ in-house manual software testers. This will allow them to analyze the extent to which knowledge management is influencing the future of manual software testers. Their empirical study covering a survey of 15 Canadian software development companies show that Software development companies will likely employ in-house Manual Software Testers when tacit knowledge (i.e. specific domain knowledge) is required to effectively test a software application or service; software development companies will likely keep manual testing in-house, since relationships between Testers and other internal employees may increase the effectiveness of testing; and software development companies are less likely to outsource manual testing, in order to increase production, when domain-specific knowledge is needed to test the product or service.