A New Service for Customer Care Based on the TrentoRise BigData Platform

Provided by: VLD Digital
Topic: Data Management
Format: PDF
The internet of the web 2.0 era has radically changed the way people interact and behave in business and everyday life. It has been a profound revolution, affecting the way people conduct business and interact with society. Social applications have radically changed the way people interact by creating new behavioral dynamics. A new wave of devices, like Smartphones and tablets, has enticed people to stay online and to use the internet for everything, almost as if it were a necessity.

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