A New Service for Customer Care Based on the TrentoRise BigData Platform
The internet of the web 2.0 era has radically changed the way people interact and behave in business and everyday life. It has been a profound revolution, affecting the way people conduct business and interact with society. Social applications have radically changed the way people interact by creating new behavioral dynamics. A new wave of devices, like Smartphones and tablets, has enticed people to stay online and to use the internet for everything, almost as if it were a necessity.