A practical approach to ITIL: 4 adoption 10 mistakes to avoid and 10 steps to follow

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Provided by: ServiceNow
Topic: Digital Transformation
Format: PDF

ITIL adoption is widespread, with tens of thousands of organisations already reaping its benefits globally. But, as with any new ways of working, there are several common ITIL adoption mistakes to avoid.

When you adopt ITIL best practices, it’s important to learn from those who have gone before and the drivers of successes and failures, whose knowledge can increase the speed and success of your ITIL adoption - likely saving you and others heartache.

This ebook explores the 10 mistakes to avoid and 10 steps to follow when adopting ITIL best practices.

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