Institute of Electrical & Electronic Engineers
A review of the paper showed that the probability of system success, i.e., user acceptance, system quality and system usage, can be increased by user-developer communication. So far most research on user participation focuses either on early or on late development phases. Especially large IT projects require increased participation, due to their high complexity. The authors believe that the step in software development when user requirements are translated (and thus interpreted) by developers into a technical specification (i.e., system requirements, architecture and models) is a critical one for user participation. In this step a lot of implicit decisions are taken, some of which should be communicated to the end users.