A Quick Guide to Remote Working for the Contact Centre

Don’t wait for an emergency!

The hard and fast rule for disaster survivability and resilience is be prepared.

When keeping your business operational is critical, preparing a disaster plan in case of emergency gives you a significant advantage over others who can only be reactive.

Recent events have taught us that reviewing, detailing and rehearsing all the necessary elements for a remote contact centre operation will give us a headstart on a smooth transition to the desired result, providing the business continuity we need.

Read more to to find out how Enghouse Interactive can help you set up your contact centre team to work from home.

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