As the SaaS trend grows, unfortunately so too does the number of failed SaaS implementations. Often, it’s due to poorly defined objectives, misunderstood business needs and unclear pricing.

The right provider will work with your business to avoid these potential pitfalls. It’s what makes a full onboarding experience so important. If you don’t have the right guide at the start of your journey toward a new collaboration solution, you’re likely to repeat the mistakes of your first.

But when your onboarding is handled by a business partner like GoToMeeting, all the pieces fall into place. Our onboarding truly makes a difference, as our customers can attest: “Out of the box, GoToMeeting has done a great job of providing their own online training and support that works very well,” said Daniel Rivera, technical service manager for the Make-A-Wish Foundation.