International Journal of Pure and Applied Research in Engineering and Technology (IJPRET)
CRM is used to develop a productivity based software solution that multiple companies can use to manage their customer queries and complaints to achieve satisfaction. To demonstrate how multi-tenant cloud based application for customer relationship management is developed, deployed, distributed and maintained. Helping an enterprise to enable its marketing departments to identify and target their best customer, manage marketing campaigns and generate quality leads for the sales team. Assisting the organization to improve telesales, account and sales management by optimizing information shared by multiple employees and streamlining existing processes.