Sinhgad Technical Education Society (STES)
Knowledge management systems are the set of processes developed in an organization to create, gather, store, maintain, and disseminate the firm's knowledge. The major information systems that support knowledge management are office systems, knowledge work systems, group collaboration systems, and artificial intelligence systems. Office systems are systems designed to increase the productivity of information workers in the office. Knowledge work systems help create and integrate new knowledge within the organization. Knowledge management systems codify knowledge and experience, make the collected knowledge and experience available when and where it is needed, and provide links to external sources of knowledge.