University of the Western Cape
Globalization is placing pressure on firms to gain competitive advantages. As products become commoditized firms try to improve business process. As firms become agile it is important they become agile quicker than other firms. More sooner have firms improved processes and gained efficiencies so have other firms. Firms are in a continual race to be better or are at risk of becoming less competitive. Many firms have embarked on Business Process Management (BPM) initiatives to gain efficiencies and competitive advantages.