A Strategic Analysis of the European Companies in the ICT Sales Channel

Provided by: Creative Commons
Topic: SMBs
Format: PDF
The strategic role of Information and Communication Technologies (ICT) is growing in various companies. Small and Medium sized Enterprises (SMEs) adopt ICT solutions to support their processes and to improve their products and services. Because of SMEs' scarce resources and inadequate ICT competencies, they need support from ICT suppliers in the ICT adoption process. Little attention has been paid to the business models and strategies of ICT suppliers in the academic and professional literature, and SMEs find it difficult to determine the characteristics of available ICT suppliers and to choose the supplier that best responds to their needs and aims.

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