World Academic Union
In this paper, the authors increase their knowledge as regards how Small-and-Medium-Sized Enterprises (SMEs) tackle ERP implementation projects to achieve successful adoption and use of these systems within the organization. SMEs have scare resources to handle these kinds of projects which have proved to be risky and costly. There are several studies focusing on ERP implementation in larger companies, however, few studies report on challenges experienced by SMEs. This paper seeks to bridge this gap. Through a multiple case study of four companies, they identified challenges and critical elements within the different phases (pre-implementation, implementation and post-implementation) of the ERP life cycle.