A Study on Consumer Perception in Facilities Management Among the Middle Income Public in India for Various Analytical Factors Applied in the Strategic Management

In this paper the authors identify the determinants of perception of consumers in facilities management in India. This paper was carried out in South India. Since the main objective of the paper was to identify the awareness and determinants of perception of consumer in the facilities management among the middle income groups in South India, the authors concentrated on the variables like the acceptance of an independent FM service provider, current awareness of the people regarding FM services, current services, criteria for choosing, locating services provider, speed obtaining services, monthly maintains services, quality of services received, reliability on services provider to keep up promises, etc in FM services.

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International Association of Engineering and Management Education (IAEME)
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