A Survey on Evaluation Factors for Business Process Management Technology
Estimating the value of Business Process Management (BPM) technology is a difficult task to accomplish. Computerized business processes have a strong impact on an organization, and BPM projects have a long-term cost amortization. To systematically analyze BPM technology from an economic-driven perspective, the authors are currently developing an evaluation framework in the EcoPOST project. In order to empirically validate the relevance of assumed evaluation factors (e.g., process knowledge, business process redesign, end user fears, and communication) they have conducted an online survey among 70 BPM experts from more than 50 industrial and academic organizations.