Businesses of every size and industry rely on a wide array of technology to enable communication and collaboration among employees, customers, suppliers and partners.

As businesses place greater focus on digital transformation, IT staff and software providers will feel increasing pressure to tightly integrate enterprise communications platforms.

As a result, a new type of cloud-based communications service — the communications platform as a service (CPaaS) — has come to market.

Download this Frost & Sullivan report that details the strategic considerations for leveraging embedded communications services.