Aberdeen Customer Centricity Knowledge is Power in the age of the customer

Increasing shareholder value is a top priority for all businesses. However, financial results don't improve by themselves. Companies must first delight their most important stakeholder: customers. This document outlines how Best-in-Class firms use efficient content processes to achieve higher levels of customer centricity.

Provided by: IBM Topic: Consumerization Date Added: Oct 2016 Format: HTML

Find By Topic