Aberdeen Report: Get A Technical Support Makeover and Transition Into an ITSM Star

Provided by: ServiceNow
Topic: Tech & Work
Format: PDF
By transitioning to modern ITSM systems, IT departments can transform themselves into capable operations that not only fix IT issues, but also boost the entire organization. With a full fledged ITSM system, organisations are twice as likely to increase customer satisfaction with IT and 70% more likely to be able to fulfil end-user request more rapidly.

Using data from an Aberdeen IT service management research survey that collected responses from 114 IT organisations and 422 end-users of IT support services, identified three key performance criteria that distinguish the best-in-class ITSM practices from the industry average.

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