Accomplishing Customer Satisfaction Through Proactive Service Email in Salesforce

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Provided by: Creative Commons
Topic: Cloud
Format: PDF
In this paper, the authors illustrates the service aspect to customers using selected cloud service provider in cloud computing and benefits associated. As the salesforce is one among the better service providers in cloud environment, Customer Satisfaction is considered as one of the factor by the organizations in order to achieve good rating in service provision by vendor to customer, Salesforce is the one that includes Customer Satisfaction as service cloud in its CRM to provide good service's to their customers. Using Service Cloud provided by Salesforce whenever a fault is identified, they generate a case about the problem and Email notification send to customer after generation and Resolving of cases.
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