Achieving Higher Levels of Business Process Improvement: A Case Study

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Provided by: University of Quebec in Outaouais
Topic: Big Data
Format: PDF
The research topic has significant implications on organizations that aspire to reach higher levels of improvement by continuously creating diverse values to their stakeholders and building unique Business Process Improvement (BPI) capabilities. The authors present an a-priori model derived from well-known theories and domains such as stakeholder and organizational capabilities theories. The model mainly posits that the degree of key stakeholder requirements alignment and the BPI organizational capabilities together impact the level of improvement achieved in BPI projects.
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