ACM eBook: Where customer satisfaction and employee empowerment come together

Provided by: IBM
Topic: Software
Format: PDF
Advanced Case Management: Where Customer Satisfaction and Employee Empowerment Come Together (an eBook sponsored by IBM)

Settling customer disputes, analyzing claims, or performing criminal background checks are among the many case workloads that your organization needs to manage in order to effectively operate. However, case management requires a ton of time and resources as well and dozens of disparate technology applications. With customer expectations at an all-time high, handling cases effectively and efficiently has never been more important.

Fortunately, today's organizations can rely on advanced case management solutions to help guide them through these processes more fluidly. With automated content management, workflow, dynamic tasking, collaboration, and analytics, organizations no longer need to do the heavy lifting before opening, closing and analyzing case workloads.

Advanced Case Management, an eBook sponsored by IBM, will provide in-depth examinations of these topics, as well as the following indispensable case management information:
  • How to handle customer complaints
  • How to strengthen fraud detection
  • Use cases for financial services, government agencies, healthcare and several other verticals

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