According to Gartner, “Sourcing and vendor management (S&VM) leaders are continually tasked with driving costs out of the software support and maintenance budget. Not surprisingly, this objective brings them into direct conflict with the software licensor, which is increasingly concerned with protecting this profitable revenue stream.”
To protect their support revenue, vendors are increasingly tightening their contract terms. A few cited in this report:
- IBM's all or nothing Subscription and Support (S&S) requirements
- Oracle's repricing policy
- SAP's all-or-nothing support policy
- Microsoft, which requires Software Assurance in order for licensees to gain server mobility rights
Download this Gartner research, “Address Shelfware and Reduce Software Maintenance Costs by Up to 50% With These Often-Overlooked Best Practices” and learn about often-overlooked best practices, including third-party support, which can produce significant operational savings and improve the overall level of service received.