Adobe Experience Index (US): Consumer Experience Expectations Score & Insights

Executive Summary:

  • Digital Experiences have a long way to go
  • Regardless of age, consumers agreed on the ranking of the Experience Business tenants
  • Consumers are highly likely to appreciate personal service but much less likely to expect that service from a human
  • Improve everyday situations (driving or shopping) versus occasional interactions (government) is the way to go
  • Delightful new digital experiences become expected quickly

By supplying my contact information, I authorize the Adobe family of companies to contact me with personalized communications about Adobe’s products and services. See our Privacy Policy for more details or to opt-out at any time.”

Resource Details

Adobe Systems logo
Provided by:
Adobe Systems
Topic:
Digital Transformation
Format:
PDF