International Journal of Engineering and Innovative Technology (IJEIT)
By taking a look at the high costs of utilizing and updating old knowledge management systems along with their related issues and problems, cloud based knowledge management systems become an obvious solution to share and effectively use organizational knowledge. In this paper, a framework to present knowledge management services on the main layers of KaaS and SaaS is first presented. Then, indexes were defined by holding interviews with senior IT managers of public and private companies. These indexes were presented in terms of risks and advantages relevant to the presented framework and also factors concerning the organization and environment.