Aligning Organizational Requirements with Enterprise System'scapabilities: The Role of Domain-Specific Knowledge

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Provided by: Queensland Treasury Corporation
Topic: Social Enterprise
Format: PDF
Lack of alignment between organizational requirements and Enterprise System (ES) package capabilities appears to be a key factor in problematic ES implementations that have been showcased frequently in the press. The authors present a model that describes an effective alignment process as one in which the level of the customer's and vendor's shared understanding of both organizational requirements and ES package capabilities leads to a high-quality evaluation of fit between the customer's requirements and the capabilities of the ES package. They then focus on the role of domain-specific knowledge as a major factor influencing the effectiveness and efficiency of the alignment process.
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