Information and Communication Technologies (ICTs) have since its inception become a very vital aspect of human life as a result of its power to make things easier. Integration of ICT in firms will expand the communication platform and make it easily accessible for the users, which will result to an increase in the flow of information within the system and increase troubleshooting solutions. The end product is an increase in productivity and profitability because the staffs within the system have been provided with a more open access to information and the necessary support in their job process.