University of Tuzla
Today, enterprises are forced to continuously optimize their business as well as service processes. In this paper, the process-centered alignment of information systems is crucial. The use of Business Process Intelligence (BPI) tools offers promising perspectives in this respect. However, when using BPI tools one has not only to look at potential benefits but at costs as well. Therefore, most enterprises thinking about the purchase of a BPI solution demand for a business case systematically outlining an investment's benefits and costs.