An Autonomic Open Marketplace for Service Management and Resilience
Expansion in telecommunications services, such as triple play and unified communications, introduces complexity that adversely affects service and network provisioning, especially in terms of provisioning times and the risk of delivery (failure) of new services. The authors envision a marketplace in which all manner of complex services will be provisioned, and their performance managed, especially against poor performance. The first phase of their work is a focus on the architecture, negotiation and management, which will lead to effective specification of network management requirements. They are working towards a bundled service agent architecture, which can negotiate on an open single service market, and which will eventually help to optimize the utilization of the provider's networks while reducing the risk of failure to users.