Universiti Kebangsaan Malaysia
Business Process Reengineering (BPR) is not just the program of business process improvement, but it improves the operations of the business process as a whole. Workflow Reengineering Methodology (WRM) is comprehensive, covering the process improvement effort from the identification of a need for change to the final implementation and maintenance of the improved workflow. The authors' research has proposed an enhanced methodology of WRM to suit Small and Medium Enterprise (SME). A conceptual model of BPR for SMEs has been proposed and applied in a case study collaborated with a cargo company di Malaysia.