An Exploratory Study of Business Intelligence in Knowledge-Based South African SMEs
Small and Medium-sized Enterprises (SMEs) play an important part in all economies but particularly in developing economies. Non-survivalist or growth SMEs will drive economic growth and international competitiveness whilst survivalist SMEs play an important role to alleviate poverty and provide a source of income. Although resources are particularly scarce for survivalist SMEs growth SMEs also have limited resources that need to be utilized for maximum return. In terms of ICT growth SMEs tend to spend their available resources on operational systems. But these systems, whilst necessary are not sufficient. They are geared toward capturing data but not producing information.