An Exploratory Study of IT-enabled Collaborative Process Modeling
Process modeling is an important design practice in intra-as well as inter-organizational process improvement projects. Inter-organizational process modeling often requires collaboration support for distributed participants. The authors present the results of a preliminary exploratory of study of process modeling on basis of collaborative technology. They examine a group of process modelers that rely on a collaborative modeling editor to complete two process modeling tasks in distributed settings. They examine how the participants learn to appropriate the technology, the key phases and tasks of collaborative process modeling, the breakdowns encountered and workarounds employed by the participants.