VIENNA INSURANCE GROUP AG Wiener Versicherung Gruppe
The purpose of BPM systems is to automate manual work, improve information exchange among employees involved in the business processes, control existing business processes and to assist the implementation of business process reengineering. Business Process Management Systems (BPMS) are used in many organizations to reduce their routine business and administrative work. This paper focuses on the agent-based solutions for the business process management. The purpose of the paper is to describe the key concepts of the agent based system design and to point out the main differences between agent-based and centralized BP management approaches.