Eindhoven University of Technology
It is vital to use accurate models for the analysis, design, and/or control of business processes. Unfortunately, there are often important discrepancies between reality and models. In earlier paper, the authors have shown that simulation models are often based on incorrect assumptions and one example is the speed at which people work. The \"Yerkes-Dodson Law of Arousal\" suggests that a worker that is under time pressure may become more efficient and thus finish tasks faster. However, if the pressure is too high, then the worker's performance may degrade.