Applying Business Process Change (BPC) to Implement Multi-Agency Collaboration: The Case of the Greek Public Administration

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Provided by: Universidad de Sevilla
Topic: Big Data
Format: PDF
A great number of recent studies in the e-government area focus on investigating how technology-induced changes in the public sector connect with the New Public Management (NPM) reform, envisioned by many politicians. Researchers in this field contend that e-government denotes a structural and process-oriented change of governmental organizations, with the objective of getting them to run more efficiently. Adopting this perspective, this paper revisits a well-established Business Process Change (BPC) methodology for the public sector and applies it to analyze the Greek initiative of Citizens Service Centers (CSCs) towards a one-stop hybrid (physical and electronic) government model.
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