Assessing Efficiency of ITIL Framework to Align Business And IT

Provided by: Islamic Azad University
Topic: Enterprise Software
Format: PDF
Ensuring that IT and business have a more mature alignment relationship is recognized as being critical to an organization's success. To achieve alignment leveraging, Information Technology Infrastructure Library (ITIL) is considered fundamental as a comprehensive approach to planning and managing IT actions within the organization, based on its business requirements. This paper assess the effect of successful ITIL Framework on the Business-IT alignment in an Iranian organization (municipality IT organization Of Tehran, Iran), using the Luftman's maturity model as the assessment tool.

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