Automated IT Service Delivery Drives IT Transformation and Business Value
IT Transformation is a concept that resonates with companies even more now than it did 12 months ago.
Although not synonymous with digital transformation, the two concepts are fundamentally linked together, as effective digital transformation cannot happen without IT Transformation.
Running IT-as-a-service is a key measurement of IT Transformation, but it offers major operational benefits on its own.
ESG’s research shows that ITaaS use is directly associated with better application agility, faster time to market, smarter allocation of staff resources, and more cost-efficient IT operations.
It is not surprising to observe organizations running ITaaS achieving higher levels of business success and being more optimistic about their competitive positions going into the future.
For more information, please read the full global study and begin your IT Transformation maturity assessment.
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