Balancing Performance Metrics - Establishing Process And Results Measures
The article shows the clear and obvious dynamic relationship between results measures and process measures. Neither is sufficient on its own and any good measurement system will seek to find an appropriate balance of both kinds of indicators. Knowing what the score is at the end of the game is critical; knowing how the score got that way is just as important. Process measures provide a predictive capacity to let you know how the game is going and the opportunity to intervene as necessary to adjust events in the direction you desire them to go. Aligning incentive compensation to a carefully selected set of balanced metrics simply adds compelling and persuasive influence for everyone to do his or her part in ensuring victory.