Business Activity Monitoring System Design Framework Integrated With Process-Based Performance Measurement Model

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Provided by: WSDOT
Topic: Data Management
Format: PDF
Recently, strong interests in the real-time performance management are increasing to gain competitive advantages in the rapidly changing business environment. For better business performance or continuous process improvement of an enterprise, real-time measurement and analysis of the performance of managerial activities is essential. Business Activity Monitoring (BAM) which provides real-time access to key performance indicators or business processes is one of core elements for successful Business Process Management (BPM) system. Since performance measurement cannot be managed independently of business processes, BAM system needs to monitor performance metrics in terms of business process.
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