Business Continuity with SaaS
Organizations are increasingly adopting SaaS-solutions in favor of traditional on-premise solutions, because of the clear advantages in terms of cost reduction, implementation time and scalability. Business continuity of these SaaS-solutions is often neglected, even when business processes that depend on the SaaS-solution are critical. This paper addresses business continuity for SaaS-solutions by identifying and evaluating different business continuity solutions to protect customers for the risk of their SaaS-provider facing financial problems or even bankruptcy. Two solutions; ‘SaaS-escrow’ and the ‘SaaS-guarantee-fund’, are evaluated in several expert interviews and a questionnaire.