Eindhoven University of Technology
Business Process Management (BPM) research resulted in a plethora of methods, techniques, and tools to support the design, enactment, management, and analysis of operational business processes. This survey aims to structure these results and provides an overview of the state-of-the-art in BPM. In BPM the concept of a process model is fundamental. Process models may be used to configure information systems, but may also be used to analyze, understand, and improve the processes they describe.