Business Process Management-Are You Ready for the Future?

Business process management is the discipline that encompasses the analysis, modelling, implementation, execution, monitoring/control and continuous improvement of business processes. Methods and models developed for this management activity offer wide-ranging assistance to, and potential for, most organizations, yet even a general awareness of them seems to be non-existent in many organizations. An empirical study, conducted in the German-speaking region of Europe, gathered useful data on issues relating to current and future investment in business process management, including initiatives in the field of business process outsourcing.