Pacific Asia Conference on Information Systems (PACIS)
Due to the changes in the structures of public administrations within the European Union, business process management has moved into the focus of public decision makers. Several projects with established modeling and reorganization approaches from the private sector show that the specific legal, personnel, and political conditions rule out a careless adoption of these approaches for the public sector. Especially, the high amount of public services requires an efficient representation of the entire process landscape in order to measure the overall reorganization potential. Focusing on isolated processes only leads to small local improvements.