Technische Universität Braunschweig
Software support for well structured business processes is today provided through workflow technology and process management tools. Tailored to support well structured processes, these tools do not provide adequate support for loosely structured work activities such as knowledge intensive processes. This paper is heavily reliant on professional knowledge, deals with large amounts of data and tasks that can be redone several times. The purpose of the paper is to bring together state-of-the-art research in business process management systems and social software to design services and methodology for supporting loosely structured processes.