Business Process Performance Management: Theoretical and Methodological Approach and Implementation
A process must have appropriate objectives and structure enabling it to function teleologically and efficiently. To function performantly, a process must be managed appropriately. Business Process Management (BPM) includes: target management, which includes functional sub-targets at each critical project stage; performance management, which includes receiving regular feedback on the process outputs, monitoring the actual performance by measurement dimensions set in targets, providing feedback, identifying and correcting the process shortcomings, i.e. monitoring and controlling process progress and performance; resource management, which includes supporting each step in the process of managing equipment, human resources and budget required for achieving set goals in all process stages; process interface management.