Business Process Re-Engineering to Total Quality Management: An Examination of the Issues
This paper examines two research questions. Firstly, is a re-engineered company a suitable platform for the subsequent application of TQM principles? Secondly, is BPR an appropriate means to transform an organization operating along traditional lines into one which is managed using TQM principles? It is argued that these questions have been given scant attention by the academic fraternity. This paper indicates that the application of BPR can provide the base for the subsequent development of TQM.