Business Process Reengineering Implementation: An Investigation of Critical Success Factors
Intense world-wide competition has forced organizations to reengineer their old fashioned processes to achieve new heights of success. However, Business Process Reengineering (BPR) implementation is a difficult task and many organizations have failed to achieve the expected results. Consequently, the present study attempts to throw more light to the subject. Through a comprehensive review, Critical Success Factors (CSFs) that influence the success of BPR programs are identified. Then, using a DEMATEL methodology, these CSFs and the causal relationships among them are analyzed.